Is House of Tokyo Online fraud?

This article and service are not officially affiliated with House of Tokyo

The Guide to Understanding Why You Were Charged By “House of Tokyo Online” and What To Do About It (houseoftokyobft.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "House of Tokyo Online"?

House of Tokyo offers a range of delicious Asian cuisine, specializing in sushi, ramen, and bento boxes, all available for delivery or takeout. They have subscription options for regular meal deliveries, making it easy to enjoy your favorite dishes without the hassle of reordering each time. If you see a charge from them, it’s likely for a meal subscription or one-time order you placed. It's a great way to stay satisfied with tasty food! Here's how their billing might appear in your statement:

House of Tokyo: The name of the store or restaurant where you made your purchase.
Online: Indicates that the transaction was made through the internet, typically using a website or app.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from House of Tokyo?

Subscription Charges: Many users reported being charged for automatic renewals of subscription services that they may not have intended to subscribe to.
One-Time Purchases: Some customers mentioned getting charged for single orders of products such as bento boxes or other Asian cuisine offerings.
Delivery Fees: Users noted additional charges for delivery services associated with their orders, which could be unexpected.
Membership Programs: Charges related to membership programs that offer discounts or exclusive access to certain items were also mentioned.
Cancellation Fees: A few individuals highlighted experiencing charges after failing to cancel orders or subscriptions in a timely manner.
Additional Services: Some customers reported charges for add-ons or extra services, such as premium packaging or special requests that weren’t clear at the point of sale.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the houseoftokyobft.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the houseoftokyobft.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with houseoftokyobft.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

House of Tokyo Customer Service Info

If you need assistance, here's how you can get in touch with House of Tokyo's support team.

Phone

The phone is not available.

support@houseoftokyobft.com

Site

https://houseoftokyobft.com/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from House of Tokyo show up?

HOUSEOFTOKYO HOUSE OF TOKYO HOUSE TOKYO HOF TOKYO HOUSETOKYO H-O-TOKYO TOKYO BFT TOKYO HOUSE HOF BFT HOF-TOKYO HOF-JAPAN H-KRAZY TOKYO TAKEOUT TOKYO DELIVERY

The Easiest Way to Cancel House of Tokyo

If you're frustrated trying to cancel your subscription, membership, or bill from House of Tokyo—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.