Is Hugo Store Transaction fraud?

This article and service are not officially affiliated with hugo store

The Guide to Understanding Why You Were Charged By “Hugo Store Transaction” and What To Do About It (hugostore.com.br)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "Hugo Store Transaction"?

Hugo Store is a handy online platform where you can manage your subscriptions and bills all in one place. They help you keep track of your payments for things like streaming services, utilities, and more, so you're never caught off guard by a surprise charge. If you see a transaction from them on your statement, it's likely for one of the services you subscribed to or a bill they assist you with.

Hugo Store: The name of the shop or brand where you made the purchase.
Transaction: This indicates that a purchase or payment has taken place.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from hugo store?

Subscriptions: Some users reported being charged for subscription services they signed up for, either intentionally or through a misunderstanding of the terms.
One-time Purchases: Many customers noted charges from one-time purchases made on the site, including clothing and accessories.
Auto-renewal: A few users experienced charges due to auto-renewal settings enabled on their accounts, leading to unexpected billing.
Promotional Offers: Charges can arise from promotional offers where users initially thought services were free for a trial period but were later billed once the trial ended.
Shipping Fees: Users mentioned additional charges related to shipping and handling, which weren’t clearly stated at the time of purchase.
Currency Conversion Fees: International customers reported seeing charges attributed to currency conversion fees associated with their payment methods.
Failed Cancellations: Some customers indicated they had difficulty cancelling subscriptions, resulting in ongoing charges post-cancellation attempts.
Account Errors: There were instances where users found duplicate charges or billing errors due to account mismanagement.
Promotional Bundles: A few users noted being charged for bundled deals that included services or products they didn't intend to buy.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the hugostore.com.br via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the hugostore.com.br refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with hugostore.com.br, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

hugo store Customer Service Info

If you need assistance, here's how you can get in touch with hugo store's support team.

Phone

The phone is not available.

support@hugostore.com.br

Site

https://www.hugostore.com.br/suporte

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from hugo store show up?

HUGO STORE HUGOSTORE.COM.BR HUGO STORE PURCHASE HUGO-STORE-ONLINE HUGO-STORE-REFUND HUGO-STORE-ORDER HUGO-SHOPPING HUGO-STORE-PAYMENT HUGO-STORE-TRANSACTION HUGO-DDA-POS-PURCHASE

The Easiest Way to Cancel hugo store

If you're frustrated trying to cancel your subscription, membership, or bill from hugo store—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.