Is InnoGames fraud?

• In-Game Purchases: Users often make one-time purchases for in-game items or currency, which can lead to unexpected charges on their accounts.
• Subscriptions: Some players sign up for subscription services that provide benefits, leading to regular charges until canceled.
• Accidental Purchases: Players might accidentally confirm purchases due to lag or other issues, resulting in charges they did not intend to make.
• Free Trials Converting to Paid: Users may forget to cancel free trials, leading to automatic charges once the trial period ends.
• Account Sharing: If accounts are shared, other users might make purchases without the account owner's knowledge.
• Microtransactions: Frequent small purchases can accumulate quickly, causing users to overlook total spending.
• Currency Conversion Fees: International players may incur extra charges due to currency conversion if the games are priced differently in their regions.
• Subscription Renewals: Automatic renewals of subscriptions can lead to charges if not canceled in time.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the innogames.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the innogames.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with innogames.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.