Is InnoGames GmbH fraud?

• In-Game Purchases: Players often buy in-game currency or items through microtransactions, which can lead to charges appearing on their accounts.
• Subscriptions: Some games offer subscription models for additional features or bonuses, resulting in recurring charges.
• Accidental Purchases: Users have reported mistakenly purchasing items due to misclicks or misunderstandings of game mechanics.
• Free Trials Turning Paid: Taking advantage of free trials for premium features can lead to automatic charges if not canceled in time.
• Third-Party Services: Sometimes players use third-party services associated with InnoGames that may charge fees for additional content or boosts.
• Account Bindings: Linking accounts with payment methods can lead to unexpected charges while using linked services.
• Promotional Offers: Participating in promotional events may inadvertently enroll players in services that bill them later.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the innogames.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the innogames.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with innogames.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.