Is InnoGames Purchase fraud?

• In-Game Purchases: Users often report charges for buying in-game currency or items, which can sometimes be made accidentally if they click on ads or buttons without realizing it.
• Subscriptions: Some games offer subscription services for premium features or bonuses, and users may forget they signed up for these recurring charges.
• Free Trials: Many players have experienced being charged after a free trial ends if they did not cancel it in time.
• Multiple Accounts: Players with multiple accounts sometimes get charged on one or more of their profiles without realizing it.
• Account Sharing: Charges can occur if account sharing leads to unintended purchases made by another user.
• Auto-Renewal Features: Some users overlooked auto-renew settings for their subscriptions, leading to unexpected charges.
• Currency Conversion Fees: International players might see additional charges due to currency conversion when purchasing items.
• Promotional Offers: Some players have reported being charged after accepting promotional offers that were unclear about their terms.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the innogames.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the innogames.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with innogames.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.