Is Kaspersky Lab fraud?

• Automatic Renewals: Many users report that their Kaspersky subscriptions automatically renew without clear notification. If they don’t cancel before the renewal date, they are charged for the next billing cycle.
• Free Trials: Some customers sign up for a free trial of Kaspersky products, and if they forget to cancel before the trial period ends, charges may follow.
• Multiple Devices: Users with multiple devices might see charges if they purchase a plan that covers more than one device, leading to confusion regarding the count of devices being processed.
• Accidental Purchases: There are experiences where users inadvertently purchase products due to navigating through the Kaspersky website or clicking on ads without realizing they are agreeing to a charge.
• Different Products: Charges might occur due to purchasing different products (e.g., antivirus, VPN services) that require separate payments, leading to confusion about multiple charges.
• Account Sharing: In cases where family members share accounts, one person’s purchase may result in unexpected charges for others who are linked to the same billing information.
• Payment Method Issues: Some users have mentioned that Kaspersky uses saved payment methods on file, which could result in charges being applied without the user's explicit approval post-initial purchase.
• Promo Codes and Discounts: Bestowing promotional codes or discounts may lead users to expect lower charges, but if not applied correctly, they might still be charged the full amount.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the kasperksy.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the kasperksy.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with kasperksy.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.