Is Kelly Bros Lumber fraud?

• Unintended Subscriptions: Customers have reported being charged for unwanted subscriptions after signing up for free trials or promotional offers.
• Purchases of Building Materials: Charges may arise from purchasing items such as lumber, tools, or construction supplies through the website.
• Delivery Services: Fees may be incurred for delivery of purchased materials, especially if a specific shipping option is selected during checkout.
• Service Charges: Some users mentioned charges related to additional services like installation, which might be bundled with purchases.
• Membership Fees: There are reports of memberships that offer discounts but include annual or monthly fees that are charged automatically.
• Processing Fees: Certain payment methods may incur processing fees that are added to the total at checkout.
• Returns and Restocking Fees: If items are returned, customers might face restocking fees which could contribute to unexpected charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the kellybros.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the kellybros.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with kellybros.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.