Is Kelly Bros Lumber Co fraud?

• Direct Purchases: Customers may see charges for materials or products they ordered directly from the Kelly Bros. Lumber website.
• Subscriptions: Users might have accidentally signed up for a subscription service related to notifications or product updates that incurs a fee.
• Delivery Fees: Charges could arise from delivery services if customers opted for shipping or delivery of purchased items.
• Samples or Custom Services: Some users reported being charged for requesting material samples or custom services that were not clearly stated as free.
• Membership or Loyalty Programs: If there are any membership options, customers might be enrolled and charged for ongoing benefits.
• Returned Items: Charges may also occur if customers returned items but didn’t receive their refund in a timely manner.
• Misunderstanding of Fees: Users sometimes mistakenly believe there are no charges for adding items to their cart, leading to confusion when they see charges post-checkout.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the kellybros.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the kellybros.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with kellybros.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.