Is Kempinski Stays fraud?

• Room Reservations: Users often see charges for booking hotel rooms, which may include deposits or full payments depending on the hotel's policy.
• Incidentals: Charges for extra services during a stay, such as minibar purchases, room service, or spa treatments.
• Cancellation Fees: If a reservation is canceled within a certain timeframe, customers might be charged a cancellation fee.
• Membership or Loyalty Program Fees: Some customers report being charged for joining loyalty programs or associated subscriptions.
• Event Bookings: Charges may apply for booking dining experiences or special events at the hotel.
• Currency Conversion Fees: International customers may incur additional charges due to currency conversion if payments are processed in a different currency.
• No-Show Fees: Guests who do not arrive for a reservation may incur a no-show fee, leading to a charge on their account.
• Upgrades or Package Deals: Charges for room upgrades or special packages that were selected at the time of booking.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the kempinski.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the kempinski.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with kempinski.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.