Is KOI BW fraud?

This article and service are not officially affiliated with koi

The Guide to Understanding Why You Were Charged By “KOI BW” and What To Do About It (koibw.ch)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "KOI BW"?

Koi at koibw.ch is a service that helps you manage your subscriptions and bills easily. They make it super simple to keep track of your payments for various services, so you always know what's going on with your money. If you see a charge from them, it’s likely for a subscription you signed up for, like a streaming service or a special membership. They help you stay organized without the hassle! Here's how they appear on your statement:

KOI: The merchant name or brand, identifying the store or service you made the transaction with.
BW: This could indicate a specific category or type of service provided by the merchant, such as 'business wellness' or another specialized area.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from koi?

Subscription Fees: Many users report being charged for recurring subscription services, often without realizing they had signed up for them.
In-App Purchases: Charges can arise from buying virtual items or premium features within the app.
Account Upgrades: Users sometimes upgrade their accounts to access additional features, leading to unexpected charges.
Free Trials: Some reported being charged after their free trial period ended, as the terms of the trial were not clear.
Service Fees: Charges related to specific services utilized within the app can lead to confusion if users are not fully aware of them.
Premium Content Access: Purchasing access to exclusive content or capabilities can lead to additional fees on users’ accounts.
International Transaction Fees: Users in different countries might experience extra charges due to currency conversion or international processing fees.
Restoring Purchases: Attempting to restore previous purchases can sometimes result in unintended charges on their accounts.
Multiple Accounts: Some users accidentally created multiple accounts, leading to multiple charges for services they thought they had canceled.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the koibw.ch via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the koibw.ch refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with koibw.ch, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

koi Customer Service Info

If you need assistance, here's how you can get in touch with koi's support team.

Phone

The phone is not available.

support@koibw.ch

Site

https://koibw.ch/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from koi show up?

KOIBW.CH KOI PAYMENTS 1PASSWORD-KOI-DDA KOI-CHARGE KOI SUBSCRIPTION KOI SERVICES KOI DIGITAL KOI TRANSACTION

The Easiest Way to Cancel koi

If you're frustrated trying to cancel your subscription, membership, or bill from koi—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.