Is LEESA fraud?

• Mattress Purchases: Customers might receive charges for purchasing a mattress directly from Leesa, including any promotional or seasonal offers.
• Accessories: Additional products like pillows, sheets, and foundations can lead to separate charges when added to a mattress order.
• Monthly Subscriptions: If users sign up for subscription services, such as sleep trial extensions or maintenance packages, they may incur monthly fees.
• Shipping Fees: Charges for shipping options, especially if a customer opts for expedited delivery, can show up as separate line items.
• Returns and Exchange Fees: Customers who return or exchange products might face restocking fees or shipping charges.
• Financing Charges: For customers using financing options, there may be monthly payments or interest charges applicable.
• Auto-Renewals: If a customer subscribes to services that auto-renew, subsequent charges could occur if not canceled in time.
• Promotional Fees: Some users reported misunderstandings regarding promotional codes that led to unexpected charges on their accounts.
• Pending Transactions: Customers might see temporary charges that reflect the initial authorization for a purchase before it officially clears.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the leesa.ca via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the leesa.ca refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with leesa.ca, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.