Is Lime Mobility fraud?

• Subscription Fees: Users may sign up for a subscription plan that involves periodic charges.
• Ride Costs: Charges for rides taken on Lime scooters or bikes can appear on user accounts based on distance and time of use.
• Damage Fees: If a scooter or bike is reported damaged when returned, users may be charged for repairs or replacements.
• Inactive Account Fees: Some users reported being charged fees for accounts that remain inactive for a specified period.
• Late Return Fees: Users can be charged if they don't return the vehicle within the allotted time frame.
• Additional Service Fees: Fees may be applied for other services like unlocking bikes or scooters outside normal hours.
• Promotions Gone Wrong: Users sometimes find unexpected charges after attempting to use promotions or discounts that did not apply as anticipated.
• Currency Conversion Fees: Charges can arise due to currency conversion, especially when using the service in a different country.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the li.me via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the li.me refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with li.me, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.