Is Lime Technology fraud?

• Subscription Fees: Users may be charged for a subscription plan that offers benefits like reduced ride prices or exclusive promotions.
• Ride Charges: Charges accrued from using Lime’s e-scooters or bikes during rides, based on distance or duration.
• Late Fees: Penalties for not returning a rented vehicle within the allotted time might apply.
• Damage Fees: Charges for vehicles that are returned damaged or in need of repair.
• Account Verification Charges: Some users reported temporary holds or small fees during the verification process of payment methods.
• Inactivity Charges: Some accounts may incur fees if not used for an extended period, depending on Lime’s policy.
• User Error: Charges may arise from mistakenly reserving or unlocking a vehicle and forgetting to properly end the ride.
• Multi-Ride Fees: Users may be charged if they initiate multiple rides under one account without proper termination of prior rides.
• Promotional Offers: Misunderstandings about how promotional credits or offers apply can lead to unexpected charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the li.me via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the li.me refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with li.me, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.