Is Lucidity Mental Health LLC fraud?

• Subscription Fees: Many users reported recurring charges attributed to subscription plans for teletherapy or online mental health services.
• Session Fees: Charges may occur for individual therapy sessions that are billed after services are rendered.
• Service Upgrades: Customers sometimes opt for premium features or additional services, which can lead to extra charges.
• Cancellation Policies: Users have experienced charges when failing to cancel their appointments within a specified time, resulting in a no-show fee.
• Account Fees: Some have mentioned being charged for account maintenance or additional resources provided by the platform.
• Insurance Billing: Charges might arise if insurance claims are processed incorrectly or if customers are billed for uncovered services.
• Unexpected One-Time Purchases: Users may unintentionally make purchases of materials or products offered on the site during their mental health journey.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the luciditymh.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the luciditymh.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with luciditymh.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.