Is LDx fraud?

• Subscription Fees: Customers may be enrolled in a recurring subscription for testing services or product deliveries.
• One-Time Purchase: Charges may stem from one-time purchases made on Lumos Diagnostics' website, such as test kits or other medical supplies.
• Service Fees: Charges could occur from the use of specific services like consultations or follow-up assessments related to their products.
• Free Trials: Some users reported being charged after a free trial period ended without canceling the subscription beforehand.
• Shipping Costs: Users noted charges related to shipping when ordering products online.
• Multi-Item Purchases: Customers may see multiple charges if they purchased several items at once, leading to separate transaction listings.
• Failed Payment Attempts: Some customers indicated that failed payment attempts may result in multiple charges being processed incorrectly.
• Account Mismanagement: Users have reported confusion due to shared accounts or mistaken identity leading to unexpected charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the lumosdiagnostics.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the lumosdiagnostics.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with lumosdiagnostics.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.