Is LevelUp Payments fraud?

• Subscription Fees: Users might see recurring charges for premium subscriptions that they signed up for but may have forgotten about.
• In-App Purchases: Many transactions stem from in-app purchases, like buying credits or rewards within the LevelUp app.
• Transaction Fees: Some users report that they were charged transaction fees for using the app to make payments at partner locations.
• Merchant Charges: Charges may appear for services received at businesses that accept LevelUp, such as food or coffee purchases.
• Accidental Transfers: Users have sometimes accidentally sent money to friends or merchants, resulting in unexpected charges.
• Promotional Offers: Participants in promotional campaigns may be charged if they signed up for offers involving transactions or services.
• Currency Conversion Fees: Charges may occur if users make purchases in different currencies while traveling.
• Account Maintenance Fees: Some accounts may have maintenance fees that weren't clearly disclosed at signup.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the lvlup.app via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the lvlup.app refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with lvlup.app, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.