Is MACRO FACTOR fraud?

This article and service are not officially affiliated with macrofactor

The Guide to Understanding Why You Were Charged By “MACRO FACTOR” and What To Do About It (macrofactor)

Bella Khan, Subscription Cancellation Expert

Published September 15, 2025

Last updated December 9, 2025

1 min read

What is "MACRO FACTOR"?

MacroFactor is a company that helps people track their nutrition and manage their diet. They offer a subscription service that makes it easy to access meal plans and track your food intake, which is why you might see a charge from them. Basically, if you're looking to stay healthy or reach a fitness goal, they provide the tools to support you on that journey.

MACRO: This often refers to the merchant or brand name associated with the transaction.
FACTOR: This could indicate a specific product or service being purchased, or a unique identifier related to the transaction.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from macrofactor?

Subscription Fees: Many users report being charged for monthly or yearly subscriptions without realizing they had signed up for auto-renewal. In-App Purchases: Users have experienced charges related to in-app purchases made while using the app, often for additional features or premium content. Free Trials: Some customers note that after a free trial period ends, they are automatically charged unless canceled in advance. Currency Conversion Fees: Users have mentioned unexpected charges due to currency conversion fees when using the service internationally. Miscommunication on Billing: Some users feel they were not clearly informed about billing cycles, leading to unexpected charges on their accounts. Family Plans: Users who opt for family plans have reported confusion regarding how charges are split amongst members, resulting in additional fees. Promotional Offers: Customers have noted being charged after promotional offers expire, which they forgot to cancel beforehand.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the macrofactor via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the macrofactor refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with macrofactor, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

macrofactor Customer Service Info

If you need assistance, here's how you can get in touch with macrofactor's support team.

Phone

The phone is not available.

support@macrofactorapp.com

Site

https://macrofactorapp.com/support

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from macrofactor show up?

1PASSWORD-DDA-PIN-POS-PUR-CD2887-123-MAIN-ST-XXXXXXXXXXXX MACROFACTOR-001 MACROFACTOR-SUBSCRIPTION MACROFACTOR PAYMENT 1PASSWORD-PAYMENT MACROFACTOR-SVC-XYZ MACRO-FACT-PAY-12345

The Easiest Way to Cancel macrofactor

If you're frustrated trying to cancel your subscription, membership, or bill from macrofactor—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.