Is MADELEINE CHARMS fraud?

This article and service are not officially affiliated with Madeleinecom

The Guide to Understanding Why You Were Charged By “MADELEINE CHARMS” and What To Do About It (madeleine.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "MADELEINE CHARMS"?

Madeleine.com is a platform that helps you handle your subscriptions and bills easily. You can manage payments for all your favorite services in one place, making it simple to keep track of what you owe each month. If you see a charge from Madeleine, it’s likely for a subscription you signed up for, so you don't have to worry about missing a payment.

MADELEINE CHARMS: This is the name of the store or company where you made your purchase, indicating the type of products they sell, which in this case may be charms or jewelry.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Madeleinecom?

Subscriptions: Some users report being charged for monthly or annual subscriptions they may have signed up for, either intentionally or unintentionally.
Trial Periods: Customers note that they were charged after a free trial ended, often without clear communication about the transition.
One-Time Purchases: Users may see charges from purchases made on the site, which could be for clothing, accessories, or other products offered by Madeleine.
Auto-Renewal: Many customers mentioned unexpected charges due to auto-renewal settings that they did not realize were active.
Shipping Fees: Additional costs may appear on their statements due to shipping, handling, or additional services that were selected during checkout.
Returned Items: Charges may arise from restocking fees or shipping related to returns, which some customers found confusing.
Billed in Different Currencies: Some users reported discrepancies in charges when billed in different currencies, leading to unexpected amounts on their statements.
Bonus Offers: Users may see charges if they opted into bonus offers or promotions that included an automatic fee after a trial period.
Third-Party Charges: Occasionally, customers may get confused with charges from third-party payment processors linked to Madeleine.com.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the madeleine.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the madeleine.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with madeleine.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Madeleinecom Customer Service Info

If you need assistance, here's how you can get in touch with Madeleinecom's support team.

Phone

The phone is not available.

support@madeleine.com

Site

https://www.madeleine.com/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from Madeleinecom show up?

MADELEINE-COM MADELINE-ONLINE MADELEINE MADELINE.COM MADELINE-SHOP MADELINE-ORDER MADELINE-ITEMS MADELEINEPURCHASE MADELEINEPAYMENT MADELEINE-CUSTOMER MADELEINE-SERVICE MADELEINE-RETAIL

The Easiest Way to Cancel Madeleinecom

If you're frustrated trying to cancel your subscription, membership, or bill from Madeleinecom—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.