Is MADELEINE ONLINE SHOP fraud?

• Subscription Services: Many users report being charged for subscription services they either signed up for or did not realize had auto-renewal features.
• Trial Period Charges: Customers may be charged after a free trial ends if they forget to cancel within the specified timeframe.
• Accidental Purchases: Some individuals mention accidentally purchasing items while browsing, leading to unexpected charges on their accounts.
• Return Fees: Some users have noted charges related to returns or exchanges, particularly if items are not returned within the specified period.
• Shipping and Handling Fees: Additional charges can appear related to shipping and handling, which may not be clearly disclosed at the time of purchase.
• Currency Conversion Fees: International customers have reported extra charges due to currency conversion, affecting the total amount seen on their statements.
• Membership Fees: Charges may also arise from joining special member programs that offer discounts but require annual or monthly payments.
• Promotional Sign-Ups: Users have shared experiences of being charged after signing up for promotions that turned into ongoing charges without clear notifications.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the madeleine.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the madeleine.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with madeleine.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.