Is "Matchbox LMS" fraud?

The Guide to Understanding Why You Were Charged By “Matchbox LMS” and What To Do About It (matchboxlms.com)

Published

December 28, 2025

Updated

December 30, 2025

What is "Matchbox LMS"?

Matchbox LMS is an easy-to-use online learning platform that helps people manage training and education. They offer various services like subscriptions for accessing courses and materials, which is why you might see a charge from them. It's a great tool for anyone looking to upskill or learn something new!

Matchbox: The name of the business or seller you are buying from.
LMS: This may refer to "Learning Management System," indicating the type of service or product they provide, which often relates to education or training.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Matchbox LMS?

Subscription Fees: Many users may have signed up for a monthly or yearly subscription and are charged automatically until they cancel.
Course Purchases: Charges may come from purchasing specific courses or training programs offered through the platform.
Premium Features: Users may opt to pay for additional features or tools that enhance their learning experience.
Trial Period Conversions: Users who signed up for a free trial may be charged once the trial period ends if they did not cancel in time.
Inactivity Fees: Some users reported being charged for accounts that remain inactive for an extended period.
Administrative Fees: There may be charges related to late payments or service fees for account management.
Multiple Account Charges: Users managing multiple accounts may mistakenly be billed for services across all accounts.
Refund/Reprocessing Fees: There could be charges incurred when refunds are processed or transactions are reattempted.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the matchboxlms.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the matchboxlms.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with matchboxlms.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Matchbox LMS Customer Service Info

If you need assistance, here's how you can get in touch with Matchbox LMS's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@matchboxlms.com

Site

https://matchboxlms.com/support/

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What other ways do charges from Matchbox LMS show up?

MATCHBOXLMS MBOX LMS MATCHBOX MBOX LMS-SUBSCRIPTION MATCHBOXLMS.COM MBX LMS LMS-CHARGE MATCHBOX-ONLINE MATCHBOX-EDUCATION MATCHBOX-PAYMENT

The Easiest Way to Cancel Matchbox LMS

If you're frustrated trying to cancel your subscription, membership, or bill from Matchbox LMS—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.