Is MHR Services fraud?

• Subscriptions: Many users report being charged for monthly subscriptions to mental health resources without realizing they had signed up or forgotten about the renewal date.
• One-time Purchases: Some customers have mentioned making one-time purchases for specific services or materials, like e-books or mental health assessments.
• Therapy Sessions: Charges can come from individual therapy sessions booked through the platform, which some users may forget to factor into their budgeting.
• Automatic Renewals: Users have indicated that certain services automatically renew if not canceled, leading to unexpected charges.
• Free Trials: People have noted being charged after a free trial ended without sufficient reminders or notifications about the trial expiration.
• Hidden Fees: Some customers have discussed hidden fees that weren't made clear during the sign-up process, resulting in additional charges.
• Family Plan Charges: Users have reported confusion over charges attributed to family plans shared among multiple users, which can result in unexpected fees for individual accounts.
• Inaccurate Billing: Occasional discrepancies in billing have been pointed out, where users were charged incorrectly due to system errors.
• Resource Materials: Charges may arise from purchasing additional resource materials, like workbooks or guided sessions, that individuals may not have anticipated needing.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the mhr.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the mhr.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with mhr.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.