Is MOTEL fraud?

• Subscriptions: Users may be charged for a subscription plan that they signed up for, either knowingly or unknowingly, during their booking process.
• Optional Services: Charges might occur for additional services like early check-in, late check-out, or room upgrades that the customer opted for during their stay.
• Incidental Charges: Customers often report charges for items used from minibars, room service, or other amenities provided by the motel.
• Cancellation Fees: If a reservation is canceled outside the specified timeframe, guests may incur cancellation fees, leading to unexpected charges.
• Deposit Holds: A temporary hold may be placed on the customer's card as a security deposit, which could appear as a charge until released.
• Booking Errors: Sometimes users have reported being charged twice due to booking errors or glitches while reserving rooms.
• Taxes and Fees: Additional local taxes or fees might be added to the final bill, resulting in higher than expected charges.
• Phone Charges: If phone calls are made using the motel’s phone services, users may find charges for those calls on their bill.
• Third-party Reservations: Those who booked through third-party sites sometimes face miscommunication about fees that emerge when the charges are processed.
• Failure to Cancel Early: Some customers experienced charges due to not canceling reservations in advance, according to the motel's policy.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the motel.is via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the motel.is refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with motel.is, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.