Is FIELDS COOKIE CO fraud?

• Subscription Services: Customers may accidentally sign up for subscription services while placing an order, leading to recurring charges.
• One-Time Purchases: Users report being charged for direct purchases of cookie gifts or snack boxes that may have been expected.
• Gift Cards: Charges may appear if someone buys or redeems a gift card, often leading to confusion about the associated costs.
• Shipping Fees: Additional shipping or handling charges can appear at checkout, contributing to the total charge amount.
• Auto-Renewals: Customers mentioned being enrolled in auto-renewal plans without clear notification, resulting in unexpected charges.
• Promotional Offers: Misunderstanding a promotional offer can lead to unexpected charges when the terms aren't fully clear at checkout.
• Timing of Charges: Some users have experienced delays between purchase and charge, questioning multiple entries on their bank statements.
• Multiple Orders: Customers sometimes mistakenly place multiple orders in quick succession, leading to confusion about the amount charged.
• PayPal or Third-Party Transactions: Charges sourced from third-party payment systems may appear differently on transaction logs, causing confusion.
• Failed Deliveries: Some customers were charged despite delivery issues, like bags not arriving on the promised date, leading to disputes about charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the mrsfields.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the mrsfields.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with mrsfields.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.