Is MRS FIELDS fraud?

• Subscription Services: Customers might enroll in a subscription for monthly cookie deliveries or special offers, resulting in recurring charges if not canceled in time.
• One-Time Purchases: Users may see charges for individual purchases made on the Mrs. Fields website for cookies or gifts.
• Promotional Offers: Some promotions may require upfront payment, leading to charges that customers might forget about or misunderstand.
• Gift Services: Charges can occur if customers opt for gift wrapping or other add-on services during checkout.
• Unreturned Items: If customers don't return products within the specified return window, they may be charged for the items.
• Accidental Orders: Misclicks or double-clicking during online shopping can result in multiple charges for the same order.
• Inactivity Fees: Some users have reported charges if they haven't made any purchases for an extended period while subscribed to a service.
• Taxes and Shipping: Additional charges may appear for sales tax or shipping and handling fees added to the total price at checkout.
• Trial Period Conversion: Customers who sign up for a free trial may see charges automatically applied if they do not cancel before the trial ends.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the mrsfields.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the mrsfields.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with mrsfields.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.