Is NOVO FINANCIAL fraud?

• Subscription services: Customers may have signed up for subscription services linked to their Novo account, leading to recurring charges.
• Merchant purchases: Charges may come from merchants where the customer has made purchases using their Novo card.
• Transaction fees: Some users have reported unexpected transaction fees for processing certain types of payments or services.
• Failed payments: Users may see charges due to failed payment attempts that were retried automatically.
• Third-party services: Users might unknowingly subscribe to services through third-party apps that bill via their Novo account.
• In-app purchases: Charges may occur from in-app purchases if linked apps are authorized to charge the Novo account.
• International transactions: Customers often see additional charges due to currency conversion fees on international transactions.
• Fraudulent activity: Some users have experienced charges resulting from unauthorized use of their account, prompting them to investigate further.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the novo.co via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the novo.co refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with novo.co, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.