Is Novo Coffee LLC fraud?

• Subscriptions: Many users have reported being charged for recurring subscriptions related to coffee deliveries or memberships they signed up for on the Novo Coffee website.
• One-time Purchases: Customers may see charges for individual orders of coffee beans, merchandise, or accessories bought from Novo Coffee.
• Shipping Costs: Additional fees may apply to orders, leading to unexpected charges on customers' accounts.
• Cancellations: Users have noted that canceled orders or subscriptions sometimes still result in temporary charges before final adjustments are made.
• Gifts and Gift Cards: Purchases of gift cards or gifts for others can result in charges, which customers might forget about.
• Promotional Offers: Some users have experienced confusion with promotional offers that led to unforeseen charges after the trial period ends.
• International Transactions: Customers outside the US have mentioned extra international transaction fees that can appear as additional charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the novocoffee.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the novocoffee.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with novocoffee.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.