Is NYX fraud?

• Direct Purchases: Customers might see charges for items they have purchased directly from the NYX Cosmetics website.
• Subscriptions: Some customers report being charged due to signing up for automatic subscriptions or beauty boxes that auto-renew.
• Pre-orders: Charges may appear for items that were pre-ordered or back-ordered, processed at the time of order confirmation.
• Shipping Fees: Additional shipping or handling fees can also appear as separate charges on their statement.
• Gift Cards: Charges from redeeming or purchasing gift cards can lead to confusion, especially if users forget about these transactions.
• Multiple Transactions: Customers often report receiving multiple charges if they placed several orders in a single session.
• Promotional Offers: Some users find unexpected charges when promotional offers (like bundled discounts) don't apply as anticipated.
• Currency Conversion Fees: International customers may see extra charges due to currency conversion rates applied by their banks.
• Service Fees: Some payment methods might have service fees, leading to higher charges than expected.
• Payment Method Issues: If there is an issue with a payment method, such as insufficient funds, users report receiving repeated attempts at charging their card.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the nyx.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the nyx.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with nyx.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.