Is O'Charley's fraud?

• Order Purchases: Customers might see charges from O'Charley's due to food or drink purchases during dine-in or takeout visits.
• Online Orders: Charges can occur for online orders made through their website or app, which include delivery or pickup fees.
• Subscription Services: Users report charges related to promotional subscription services for discounts or rewards programs.
• Gift Cards: Purchasing or redeeming gift cards can lead to charges that may appear in a customer's account.
• Promotional Offers: Some promotions may require a valid credit card for sign-up or redemption, potentially leading to unexpected charges.
• Event Reservations: Customers sometimes see charges for reservations made for special events or large parties, with deposits required.
• Accidental Duplicate Orders: Users have reported mistakenly placing multiple orders, resulting in unexpected charges.
• Third-party Platform Charges: Charges may come from platforms like DoorDash or Grubhub if orders are placed through them instead of directly through O'Charley's.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the ocharleys.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the ocharleys.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with ocharleys.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.