Is Off The Hook fraud?

This article and service are not officially affiliated with Off The Hook

The Guide to Understanding Why You Were Charged By “Off The Hook” and What To Do About It (offthehook.ca)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "Off The Hook"?

Off The Hook is a convenient subscription service that focuses on providing high-quality seafood delivered right to your door. They offer various subscription plans, making it easy for seafood lovers to enjoy fresh catches regularly. If you see a charge from them, it might be for your subscription, which helps ensure you always have delicious seafood on hand.

Off The Hook: This is the name of the business or restaurant where the transaction took place.
Transaction: A record of a purchase made using a credit or debit card.
Date and Time: The specific date and time when the transaction occurred.
Amount: The total cost of the purchase, including any tips or taxes that might apply.
Payment Method: The type of payment used (like credit card, debit card, or mobile payment).
Location: This indicates where the transaction was made, which could include the street address or city.
Transaction ID: A unique number assigned to this specific transaction for tracking purposes.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Off The Hook?

Subscription Fees: Customers may be charged for monthly or annual subscriptions they signed up for without realizing it.
One-Time Purchases: Charges could stem from one-time purchases made on the site, such as products or services.
Trial Periods: Some users report being charged after a free trial ends if they did not cancel in time.
Expired Payment Methods: Users sometimes see charges due to attempts to process payments on outdated credit cards.
Accidental Transactions: Customers may inadvertently make purchases through clicks or selection errors.
Service Fees: Charges can also include service fees for using certain functionalities or features.
Upgrades: Users might upgrade their services and not fully understand the implications of increased charges.
Miscellaneous Charges: There may be additional miscellaneous fees related to processes or support services not initially disclosed.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the offthehook.ca via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the offthehook.ca refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with offthehook.ca, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Off The Hook Customer Service Info

If you need assistance, here's how you can get in touch with Off The Hook's support team.

Phone

The phone is not available.

support@offthehook.ca

Site

https://offthehook.ca/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from Off The Hook show up?

OFFTHEHOOK OTH-ONLINE OFFTHEHOOK.CA OTH-PURCHASE OTH-RETAIL OTH-DIGITAL OTH-TRANSACTION OFF-HOOK OTH-SHOP OFF-THE-HOOK

The Easiest Way to Cancel Off The Hook

If you're frustrated trying to cancel your subscription, membership, or bill from Off The Hook—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.