Is Olo Technologies fraud?

• Subscription Fees: Some users report being charged for monthly or yearly subscription services related to food delivery.
• Order Placement: Charges may come from placing orders through Olo for meals from various restaurants that partner with the platform.
• Service Fees: Olo may charge additional service fees per transaction, which users have seen appear on their statements.
• Tip Amounts: Users often mention tips being processed as part of their total charge, especially if they forgot they added a gratuity during their order.
• Cancellation Fees: Some customers have experienced charges for cancelling orders shortly after placing them.
• Promotional Charges: Users have noted being billed for temporary promotions or offers that they may have signed up for without realizing the associated costs.
• Account Mismanagement: Confusion over accounts, such as forgotten active subscriptions or multiple accounts, has led to unexpected charges.
• Recurring Charges: Users have reported unintentional recurring charges for services that they believed were one-time payments.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the olo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the olo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with olo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.