Is PetFriendly Fees fraud?

• Subscription Fees: Many users report unexpected charges from Pet Friendly due to auto-renewal of subscription plans that offer premium features.
• Booking Confirmations: Charges may appear for reservations made through the site, even if they were not finalized properly.
• Service Fees: Users have noted additional service fees applied at checkout for various pet-related services like grooming or training.
• Trial Period Charges: Some customers have been charged after the end of a free trial period without prior notification.
• Accidental Purchases: There are instances where users accidentally click on premium services or products, resulting in charges.
• Multiple Accounts: Users sometimes create multiple accounts and forget about them, leading to confusion regarding charges.
• Refund Delays: Some customers mention delays in refunds for canceled bookings or subscriptions, causing temporary additional charges on their accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the petfriendly.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the petfriendly.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with petfriendly.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.