Is PETSUPERMARKET fraud?

• Subscriptions: Customers may inadvertently sign up for auto-renewing subscriptions for pet food or supplies.
• One-time Purchases: Charges can occur from single transactions made for food, toys, or other pet-related products.
• Shipping Fees: Extra costs arise from shipping, especially for large or heavy items.
• Restocking Fees: Returns might incur restocking fees that can be deducted from refunds.
• Memberships: Some users may join membership programs that charge a yearly fee for discounts.
• Promotional Trials: Customers may forget about free trial periods, leading to charges once the trial ends.
• Gift Cards: Purchases of gift cards can also reflect in their account charges.
• Multiple Orders: Errors during checkout could result in multiple orders being placed and charged.
• Service Fees: Some customers reported unexpected service or convenience fees that appeared during checkout.
• Cancellations: Fees might be present when canceling subscriptions or returns to cover processing costs.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the petsupermarket.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the petsupermarket.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with petsupermarket.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.