Is Pilot Delivers fraud?

• Shipping Charges: Customers may be billed for freight shipping services they requested, including residential or commercial deliveries.
• Subscription Fees: Some users noted unexpected charges related to subscription services that might not have been clearly communicated during sign-up.
• Insurance Costs: Additional charges may apply if customers opted for cargo insurance when shipping items, which some users reported not realizing.
• Fuel Surcharges: Customers sometimes encounter extra fees related to fluctuating fuel costs that are applied to their shipping invoices.
• Oversized Item Fees: Charges can occur for shipping oversized or heavy items, which customers might not have anticipated.
• Accessorial Fees: Additional charges for services like liftgate service, inside delivery, or notification service can surprise some customers.
• International Shipping: Users might find extra fees related to customs clearance and taxes for shipments crossing borders.
• Return Shipping Costs: If a customer returns an item, they may incur shipping fees that weren't clear at the time of purchase.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the pilotdelivers.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the pilotdelivers.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with pilotdelivers.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.