Is Pilot House Dining fraud?

• Membership Fees: Customers may be charged for signing up for a membership program that includes benefits like discounts or exclusive access.
• Subscription Services: Charges related to recurring subscriptions for special menu items or delivery services.
• Events and Reservations: Fees for reserving tables for special events or larger parties, which may be non-refundable.
• Online Orders: Charges from online food orders, including delivery fees or tips added at checkout.
• Gift Cards: Purchases of gift cards that may show up as charges in customers' accounts.
• Merchandise: Charges for branded merchandise, such as apparel or kitchen items sold through their website.
• Catering Services: Fees related to catering services that individuals or businesses may book for events.
• Service Charges: Automatic service fees added to large group meals or special occasions.
• Damage Fees: Charges for damages incurred during a reservation, especially for large parties.
• Change Fees: Costs associated with changing or canceling a reservation within a specified time frame.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the pilothouserest.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the pilothouserest.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with pilothouserest.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.