Is PilotHouse fraud?

• Subscription Services: Some users report being charged for recurring subscription fees after signing up for specials or loyalty programs.
• Event Reservations: Charges may arise from booking events or special dinners that require a deposit or pre-payment.
• Online Orders: Customers can incur charges when placing online orders, including delivery or pickup fees.
• Merchandise Purchases: Users mentioned charges from buying branded merchandise through the restaurant's website.
• Cancellation Fees: If a reservation is canceled within a specific timeframe, some customers reported being charged a cancellation fee.
• Service Fees: Additional service charges may be added to bills for larger groups or special services requested during visits.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the pilothouserest.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the pilothouserest.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with pilothouserest.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.