Is Pines Ice fraud?

• Membership Subscriptions: Users may be charged for monthly or annual memberships that provide access to facilities or events.
• Skating Sessions: Charges could occur for public skating sessions, with fees typically required for entry.
• Rental Fees: Customers might incur charges from skate rentals or other equipment rentals during their visit.
• Lessons and Clinics: Fees can be applied for private lessons, group clinics, or other instructional services offered at the rink.
• Event Fees: Attendees may get charged for special events, competitions, or tournaments hosted at the arena.
• Concessions and Merchandise: Purchases made at on-site concession stands or pro shops can lead to additional charges.
• Party Packages: Customers renting the venue for private parties may face charges based on the package selected.
• Cancellation Fees: Users who cancel previously booked services may see charges as part of the cancellation policy.
• Late Fees: Late payments or registration for classes or sessions might result in additional fees.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the pinesice.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the pinesice.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with pinesice.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.