Is Pines Ice Events fraud?

• Membership Fees: Customers may have signed up for a monthly or annual membership, resulting in recurring charges.
• Ice Time Rentals: Fees incurred from reserving ice time for practices or private events can lead to charges.
• Skating Classes: Enrollment in skating or hockey classes may result in tuition charges appearing on statements.
• Event Fees: Participants in special events or tournaments may face entry fees that are charged upon registration.
• Merchandise Purchases: Buying gear or apparel from the on-site shop could also lead to charges on customer accounts.
• Late Cancellation Fees: Not adhering to cancellation policies for rented ice time may incur additional fees.
• Snack Bar Purchases: Spending at the facility's snack bar or concession stand can lead to surcharges if payments are done on account.
• Lost Item Fees: Charges might occur for lost or unreturned rental equipment like skates or helmets.
• Membership Upgrades: Customers upgrading their membership level might see an adjustment in their billing.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the pinesice.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the pinesice.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with pinesice.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.