Is HBO fraud?

• Monthly Subscriptions: Many users subscribe to HBO Max on a monthly basis, which results in regular charges to their payment method.
• Annual Subscriptions: Some customers opt for an annual subscription, leading to a one-time charge for the entire year, which can catch some off guard if they forget.
• Free Trial Conversion: Users who sign up for a free trial may inadvertently start getting charged if they do not cancel before the trial period ends.
• In-App Purchases: Charges can occur from in-app purchases for additional content or features available within the HBO Max app.
• Shared Accounts: Users sharing accounts might see charges from multiple devices, leading to confusion about who is paying for what.
• Promotions or Bundles: Some users may sign up through promotional offers that later convert into standard subscription charges after the promotional period ends.
• Family Plans: If a family plan was purchased, each additional member might lead to further charges, which could surprise users not tracking their usage.
• Currency Conversion Fees: International users have reported additional fees due to currency conversion when HBO Max charges in a different currency.
• Accidental Sign-ups: Some individuals accidentally sign up for services or channels linked to HBO Max that lead to additional charges.
• Technical Errors: There have been reports of technical glitches that result in double billing or erroneous charges appearing on users’ statements.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the play.hbomax.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the play.hbomax.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with play.hbomax.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.