Is Pollo Centro Restaurant fraud?

• Subscription Services: Customers may unknowingly sign up for recurring subscription services, leading to monthly charges.
• One-Time Purchases: Some users report being charged for one-time purchases, such as food or merchandise, from Pollo Centro's online store.
• Cancellation Fees: If customers attempt to cancel a service or subscription, they may encounter unexpected cancellation fees.
• In-app Purchases: If Pollo Centro has an associated app, charges may come from in-app purchases that customers may not recall approving.
• Misleading Promotions: Users might get charged after signing up for a promotion that wasn't fully disclosed, leading to automatic billing once the trial period ends.
• Delivery Fees: Charges could occur if customers opt for delivery services, including hidden fees that aren’t clearly stated before checkout.
• Family member charges: Users mentioned that family members might use the service without direct knowledge, resulting in unwanted charges on shared accounts.
• Accidental Orders: Some customers report accidentally placing orders or duplicating them due to user interface issues, leading to unexpected charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the pollo-centro.net via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the pollo-centro.net refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with pollo-centro.net, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.