Is Pollo Regio Catering fraud?

• Online Orders: Customers often place orders for delivery or pickup, leading to charges for food items and any applicable taxes or fees.
• Mobile App Usage: Users may download the Pollo Regio app for convenience, where charges can occur for in-app orders or promotions.
• Subscriptions for Rewards: Some users subscribe to reward programs, resulting in recurring monthly or annual fees that can appear on their statements.
• Additional Services: Charges for services such as catering or large orders for events may also lead to unexpected fees.
• Change in Menu Prices: Customers have reported being charged higher prices than expected due to menu changes not reflected in advance.
• Delivery Fees: Using third-party delivery services often incurs additional costs, highlighted in user experiences discussing unanticipated fees.
• Promotions or Discounts: While discounts are often advertised, users have sometimes found that not all promotions apply, resulting in higher charges.
• Stored Payment Methods: Some users noted charges stemming from saved payment methods not clearly communicated during the checkout process.
• Account Mismanagement: Mistakes such as duplicate orders or account confusion may lead to unintended charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the polloregio.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the polloregio.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with polloregio.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.