Is PG Resorts fraud?

• Membership Fees: Some users report being charged annual or monthly fees for being a member of the Preferred Guest Resorts program, which may not have been clearly explained during enrollment.
• Booking Charges: Customers may see charges related to reservations made through the resort, including deposits or full payments that were processed.
• Additional Service Fees: Fees for optional services, such as cleaning or amenities, may appear unexpectedly on users' statements.
• Upgrades: Users mention charges associated with upgrading their accommodations or services that they might not have fully understood or agreed to at the time of booking.
• Late Cancellation Fees: Some individuals have been charged fees for late cancellations, often because of misunderstanding the terms and conditions.
• Automatic Renewal: Subscriptions or memberships may automatically renew, leading to unexpected charges if users do not remember opting into the service.
• Promotional Trials: Users have reported being charged after a trial period of a service if the cancellation was not completed within the specified time frame.
• Miscommunication: Some customers cited lack of clear communication regarding what the charges would entail, resulting in unexpected deductions on their accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the preferredguestresorts.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the preferredguestresorts.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with preferredguestresorts.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.