Is PGR Vacations fraud?

• Membership Fees: Some users report being charged for a membership or subscription that they did not fully understand or remember signing up for.
• Resort Booking Charges: Customers may incur charges for booking accommodations or making reservations through Preferred Guest Resorts.
• Cancellation Fees: Users have mentioned being charged fees when they did not cancel a booking in accordance with the terms outlined by the service.
• Additional Service Costs: Charges for optional services or amenities, such as spa treatments or excursions, have been noted by some customers.
• Automatic Renewals: Some subscriptions appear to renew automatically, leading to unexpected charges when users are unaware.
• Marketing Promotions: Users may sign up for promotions, inadvertently agreeing to charges that follow the promotional period.
• Booking Errors: Mistakes during the online booking process can lead to charges that customers did not intend to incur.
• Fees for Alterations: Modifications to existing reservations can sometimes come with additional fees that users were not prepared for.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the preferredguestresorts.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the preferredguestresorts.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with preferredguestresorts.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.