Is Preferred Guest Services fraud?

• Subscription Fees: Many users report being charged recurring fees for memberships or subscriptions they allegedly agreed to when signing up for services.
• Booking Charges: Customers often get charged for reservations made through Preferred Guest Resorts, especially if they didn't fully understand the terms of the booking.
• Additional Service Fees: Charges may apply for extra services such as cleaning, amenities, or upgrades that customers may have opted into during the booking process.
• Cancellations: Some users have experienced unexpected charges related to cancellations or changes to their reservations, often due to fine print in cancellation policies.
• Trial Period Conversions: Users have mentioned being moved to a paid subscription after an initial trial period without clear communication beforehand.
• Account Inactivity Fees: There are reports of fees being charged if an account is inactive for an extended period, which some users were unaware of.
• Loyalty Program Charges: Participation in loyalty or rewards programs can sometimes lead to unexpected charges based on the terms of those programs.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the preferredguestresorts.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the preferredguestresorts.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with preferredguestresorts.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.