Is Preferred Guest Travel fraud?

• Membership Fees: Many users report being charged for annual or monthly membership fees that they may not have fully understood when signing up.
• Subscription Services: Customers often mention unexpected charges due to subscriptions they signed up for, which may include vacation planning services or booking assistance.
• Booking Fees: Charges can sometimes arise from fees related to booking vacation packages or special offers through Preferred Guest Resorts.
• Cancellation or Rescheduling Fees: Users have noted being charged fees when canceling or changing their reservations, even if they thought they were following the proper procedures.
• Trial Period Charges: Some users experienced being charged after a “free trial” period ended, without clear reminders sent beforehand.
• Additional Services: Charges may also stem from added services during the booking process, like upgraded accommodations or additional amenities.
• Automatic Renewals: A common issue is automatic renewal of memberships or services that users believed were one-time purchases.
• Hidden Fees: Several complaints indicate users were surprised by hidden service fees that were not clearly outlined when making a booking.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the preferredguestresorts.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the preferredguestresorts.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with preferredguestresorts.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.