Is Prime Holdings fraud?

• Subscription Fees: Customers may be charged for an active membership or subscription plan they signed up for, potentially under a trial period that converted to a paid subscription.
• One-Time Purchases: Charges can come from individual purchases made through the Prime platform, including products or services ordered online.
• Renewal Fees: Some users report being charged for auto-renewal of services or subscription plans they did not remember signing up for or forgetting to cancel.
• Accidental Double Charges: Instances of users being charged more than once for a single transaction due to browser issues or errors at checkout.
• Additional Services: Charges for extra features or services opted into, such as priority shipping or extended warranties on purchased products.
• Family or Shared Accounts: Users may receive unexpected charges if sharing an account, as other family members might make purchases without proper notifications.
• Product Returns or Refunds: Some customers have experienced confusion over refunds being processed while still seeing preliminary charges appear on their accounts.
• Promotional Offers: Misunderstanding promotional offers that lead to unexpected charges if conditions are not met or auto-renewals inadvertently occur.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the primeinc.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the primeinc.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with primeinc.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.