Is PURE Group LLC fraud?

This article and service are not officially affiliated with PURE Group

The Guide to Understanding Why You Were Charged By “PURE Group LLC” and What To Do About It (pure-online.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "PURE Group LLC"?

PURE Group is a company that offers subscription services, helping you access a variety of digital products and experiences. Whether it's for fitness, streaming, or other types of memberships, they manage the billing to make it convenient for you. If you see a charge from them, it's likely for one of the services you signed up for or are using on a regular basis.

PURE Group: The name of the business or organization providing goods or services.
LLC: Stands for Limited Liability Company, which is a type of business structure that protects the owner's personal assets from certain liabilities.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from PURE Group?

Subscription Renewals: Customers often report unexpected charges due to automatic renewal of subscription services, which they might have overlooked during sign-up.
Free Trial Conversions: Some users have noted being charged after a free trial period ended, not realizing they had to cancel before the trial concluded.
Purchases of Products: Charges can occur from one-time purchases of goods or services offered by PURE Group on their website.
Additional Fees: Users have mentioned additional fees that may be incurred for premium features or upgrades to their accounts.
Account Management Services: Regular charges for ongoing account management or maintenance services can lead to unexpected fees.
Multiple Accounts: Individuals may have multiple accounts leading to charges from services associated with each account they forgot about.
Gift or Loyalty Programs: Some users have reported charges related to gift card balances or loyalty programs linked to their accounts.
International Transaction Fees: Charges may also arise from currency conversion fees on international purchases or transactions.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the pure-online.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the pure-online.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with pure-online.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

PURE Group Customer Service Info

If you need assistance, here's how you can get in touch with PURE Group's support team.

Phone

The phone is not available.

support@pure-online.com

Site

https://pure-online.com/pages/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from PURE Group show up?

PURE-ONLINE PURE GROUP PURE-DDA PURE-DDA-PIN PURE-PAYMENT PURE-SUBSCRIPTION PURE-RENEWAL PURE-SERVICE PURE-TECH PURE-TRANSACTION PURE-ECOMMERCE PURE-ONLINE-PAY PURE-ORDER PURE-DIGITAL-SERVICE

The Easiest Way to Cancel PURE Group

If you're frustrated trying to cancel your subscription, membership, or bill from PURE Group—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.