Is PS Online fraud?

The Guide to Understanding Why You Were Charged By “PS Online” and What To Do About It (puresoulff.com)

Bella Khan, Subscription Cancellation Expert

Published February 2, 2026

Last updated February 2, 2026

1 min read

What is "PS Online"?

Pure Soul offers a variety of wellness products and services focused on holistic health, including essential oils, herbal supplements, and subscription boxes tailored to your wellness needs. If you signed up for a subscription, you might see a billing charge reflecting that service. They're all about helping you feel your best, one delivery at a time!

PS: This usually stands for 'Payment Solution,' indicating it's a service for processing payments.
Online: This means the transaction was made over the internet, typically for goods or services purchased through a website.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Pure Soul?

Subscription Services: Many customers have reported being charged for subscriptions they may have signed up for unintentionally or forgot to cancel.
Product Purchases: Users often see charges related to buying items such as fitness apparel or wellness products from the Pure Soul website.
Trial Period Charges: Some customers mention being charged after a trial period for services they thought were free initially.
Auto-Renewal: Participants have noted that some services automatically renew, leading to unexpected charges.
Additional Fees: Charges may also include shipping fees or handling charges associated with product orders.
In-app Purchases: Users have reported charges from in-app purchases if they downloaded the app associated with Pure Soul.
Event Registrations: Charges can occur from signing up for classes, workshops, or events hosted by Pure Soul.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the puresoulff.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the puresoulff.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with puresoulff.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Pure Soul Customer Service Info

If you need assistance, here's how you can get in touch with Pure Soul's support team.

Phone

The phone is not available.

support@puresoulff.com

Site

https://puresoulff.com/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from Pure Soul show up?

PURESOUL PURESOUFFA PURESOUFFD PURESOUFLTD PURE SOUL PURESLOFF PURESOU Instruments PURESOLFD PURESOUF PURESWL

The Easiest Way to Cancel Pure Soul

If you're frustrated trying to cancel your subscription, membership, or bill from Pure Soul—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.