Is Pure Soul fraud?

• Subscription Services: Many users report being charged for recurring subscription fees after signing up for a trial period without realizing the auto-renewal was enabled.
• In-App Purchases: Customers may see charges due to additional features or content purchased through the app, often unaware of the associated costs.
• Class or Session Fees: Charges can occur for attending fitness classes or personal training sessions, especially if booked through the app or website.
• Failed Cancellation Attempts: Some users experienced charges after attempting to cancel their subscriptions but did not follow through correctly, leading to continued billing.
• Equipment Rentals: Charges may apply for renting equipment associated with fitness services, which some users may not be fully aware of.
• Additional Services: Fees for extras like nutritional consultations or specialized training programs can lead to unexpected charges if users sign up without a clear understanding of costs.
• Family or Group Plans: Users might be charged due to enrolling in a family or group plan where additional members incur extra fees.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the puresoulff.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the puresoulff.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with puresoulff.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.