What is "Relay Technologies"?
Relay is a helpful service that makes managing your bills and subscriptions easy. They keep track of your recurring payments and help you save money by reminding you when things are due. If you've seen a charge from them, it's probably for a subscription you signed up for, like a streaming service or online magazine. They basically make sure you never miss a payment and keep your finances organized.
- Relay Technologies: The name of the company or service you are making a transaction with.
- No additional codes: There are no specific transaction codes or additional information included in this descriptor.
- No account type indicated: This transaction does not specify the type of account used (like credit or debit).
- No transaction type indicated: This descriptor does not state whether the transaction is a purchase, refund, or another type.
- No reference number provided: There are no unique identifiers like a transaction or terminal ID mentioned.
- No address listed: This descriptor does not include the location of the merchant.
- No card number information: There are no details about the account or card used for the transaction, keeping your information safe.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from relay?
- Subscription Fees: Many users report ongoing charges related to monthly or annual subscriptions they may have signed up for but forgot about.
- In-App Purchases: Some customers mention charges stemming from purchasing additional features or services within the app, such as premium features.
- Account Upgrades: Users have noted being billed after upgrading to a higher tier of service that they may not have intended to keep.
- Trial Period Conversions: A common reason cited is that users are automatically charged after a free trial ends if they didn’t cancel in time.
- Subscription Bundles: Some people experience unexpected charges due to signing up for bundles that include multiple services without realizing it.
- Payment Method Changes: Users have stated that changes or errors with their payment method can lead to additional charges appearing unexpectedly.
- Service Usage: Charges may also occur if users engage in services that are billed on a pay-per-use basis but forget about prior agreements.
If I see this charge, what should I do?
If you see this charge and aren’t expecting it, you have various options.
First, try to contact the relay.app via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the relay.app refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with relay.app, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
relay Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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