Is "Sales Genie" fraud?

The Guide to Understanding Why You Were Charged By “Sales Genie” and What To Do About It (salesgenie.com)

Published

October 7, 2025

Updated

October 8, 2025

What is "Sales Genie"?

Salesgenie is a company that helps businesses find new customers by providing access to a huge database of leads and contacts. They offer different subscription plans, which means you pay a monthly fee to use their services. If you're seeing a charge from them, it's likely for one of these subscriptions that help you grow your business by connecting with potential clients.

Sales: Refers to the type of transaction, indicating that a purchase was made.
Genie: This could be the name of the company or service that sold the product.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from salesgenie?

Free Trial Conversion: Many users report being charged after a free trial period ends, as the subscription automatically converts to a paid plan unless canceled beforehand.
Subscription Fees: Some customers mention ongoing charges from monthly or annual subscriptions that were not remembered or realized.
Additional Services: Charges for extra services or features that were added, such as enhanced lead lists or CRM integrations, can lead to unexpected billing.
Account Usage Fees: Certain accounts may incur charges based on usage limits being exceeded, such as a higher volume of leads downloaded than allowed in a plan.
Inadvertent Purchases: Users have cited accidental purchases when navigating the website or during promotional offers, leading to unforeseen charges.
Multiple Accounts: Confusion between multiple accounts can cause users to be billed twice, as they may not remember which account they signed up with.
Renewal of Services: Automatic renewal of certain services or plans without adequate notice can result in users seeing charges unexpectedly.
Failure to Cancel: Some customers report issues with the cancellation process, where they believed they had canceled but were still billed.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the salesgenie.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the salesgenie.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with salesgenie.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

salesgenie Customer Service Info

If you need assistance, here's how you can get in touch with salesgenie's support team.

Phone

1-800-776-3300

support@salesgenie.com

Site

https://www.salesgenie.com/contact-us/

Get help with your refund

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What other ways do charges from salesgenie show up?

SALESGENIE SALESGENIE.COM SALES GENIE SUBSCRIPTION SALESGENIE SERVICES SALESGENIE INC SALESGENIE SUBS SG-CHARGE SALES GENIE SALESGENIE ONLINE SALESGENIE PAYMENTS SALESGENIE SOFTWARE SALES GENIE FEES

The Easiest Way to Cancel salesgenie

If you're frustrated trying to cancel your subscription, membership, or bill from salesgenie—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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